About Us

 
Cassey’s Auto Benoni has been in the industry for the past 36 years and is committed to earning our customers loyalty and trust through superior service. In addition to the standard services and features we provide we would like to we would like to recommend the following products that will enhance your vehicle owning experience. Please speak to the Business Manager at Cassey’s Auto Benoni who will be more than happy to assist you.

We pride ourselves in excellent service and are committed to providing it to you our valued client. This is evaluated by an independent marketing company called Sinovate who are contracted by Ford South Africa. You are likely to receive a call from a Sinovate representative in the near future to determine the level of service you have received from our dealership. Please take a few minutes to answer their questions, it will greatly assist us in tailoring our service to your needs and maintaining the high levelled service you expect from Casseys Auto Benoni. Unfortunately the word good scores a 0% and our target is set at 85%.  The only way we will be able to achieve our target is if you our valued customer rate us with a completely satisfied. Sinovate only act as a marketing research company and are unable to resolve any of your complaints as they do not deal with the dealership. Sinovate only want to hear that you our valued customer is completely satisfied. We would prefer that if you have any questions or comments or are in anyway dissatisfied with our service to please contact the relevant customer liaison officer now. In order that we have an opportunity to respond immediately prior to you receiving a call from a Sinovate representative. Please contact Tara Barkley or Chris van Wyk immediately so we can insure you are completely satisfied. With regards to any of your concerns should you not be able to get a hold of Tara or Chris then please contact Gregory Bennett our New Car Sales Manager or our Used Car Sales Manager Dayne Bolton or Jan Botes our Workshop Manager otherwise our Dealer Principal Earl Kleb, will ensure you are heard. You will soon be contact by the car Manufacturers company to measure your level of satisfaction. 
Among the following questions they will ask you:

-   Was your service experience satisfactory
-   Did the staff understand all your needs
-   Was your vehicle ready at the expected time
-   Were the staff professional

We would like to ensure that your sales and service experience is a happy one. Please contact us should you have any comments. We at Casseys Auto Benoni are proud to have made your vehicle purchasing experience an unforgettable one. We rely heavily on personal referrals so if you know anyone interested in a New or Used vehicle please recommend Casseys Auto Benoni. We wish you many satisfying and safe hours on the road ahead